Privacy Policy

1. Introduction

Cogwright ("we", "us", "our") operates a watch repair and timepiece care workshop at No. 27A, Jalan Tun H S Lee, 50000 Kuala Lumpur, Malaysia. This Privacy Policy sets out how we collect, use, store, and protect personal data provided to us through our website at cogwriged.biz and through direct engagement with our workshop services.

We are committed to handling personal information responsibly and in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or engaging our services, you confirm that you have read and understood this policy.

2. Data We Collect

We collect personal data through our website contact form and through direct communication with clients. The categories of information we may hold include:

• Full name
• Email address
• Telephone number (where provided)
• Details of the timepiece submitted for service (make, model, approximate age, serial reference where visible)
• Service history records generated during the workshop process
• Website usage data collected via cookies (see Section 6)

We collect this information when you submit an enquiry through the website form, when you visit or contact the workshop directly, and when we create a workshop record for a piece left with us for service.

3. Legal Basis for Processing

We process your personal data on the following bases under the PDPA 2010:

• Contract performance: to communicate with you about a service you have requested and to carry out the agreed work.
• Legitimate interests: to maintain workshop service records that allow us to reference previous condition notes and timing figures at future service intervals.
• Consent: where you have provided data through the website contact form or agreed to the use of non-essential cookies.

4. How We Use Your Data

Personal data collected by Cogwright is used for the following purposes:

• To respond to enquiries submitted through our website or by telephone
• To arrange and carry out watch repair or restoration services
• To communicate with you about the progress of work on your timepiece
• To maintain a service history for pieces that have been through our workshop
• To comply with legal obligations applicable to our business in Malaysia

We do not use your personal data for unsolicited marketing communications. If we wish to contact you about future services or information relevant to your watch, we will seek your consent separately.

5. Data Sharing

We do not sell or share your personal data with third parties for their own commercial purposes. In limited circumstances, data may be shared with:

• Component suppliers, solely for the purpose of sourcing parts for a specific piece you have authorised us to work on — in which case only the minimum information required is shared
• Service providers who support the operation of our website (such as hosting providers), under appropriate data processing terms
• Regulatory or law enforcement bodies where we are legally required to disclose information

6. Cookies

Our website uses cookies to understand how visitors use the site and to remember your preferences. Essential cookies are necessary for the site to function and cannot be disabled. Optional cookies (analytics and preference cookies) are only placed with your consent. For full details, please see our Cookie Policy.

7. Data Retention

We retain personal contact data for as long as a client relationship is active or as required to fulfil the purpose for which the data was collected. Workshop service records are retained for a period of seven years to allow reference at future service intervals, after which they are securely deleted. Website enquiry data where no service was subsequently engaged is deleted within twelve months of the last communication.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or alteration. These include:

• Secure storage of physical workshop records in locked premises
• Password-protected digital records with access restricted to workshop staff
• HTTPS encryption for data transmitted through our website
• Regular review of access permissions and data handling practices

In the event of a data breach that poses a risk to individuals, we will notify the affected parties and the relevant supervisory authority in accordance with applicable Malaysian law.

9. Your Rights

Under the PDPA 2010, you have the following rights in relation to your personal data held by Cogwright:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of data where there is no lawful basis for continued retention
• Right to object: to object to processing carried out on the basis of legitimate interests
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days. If you are not satisfied with our response, you may raise a complaint with the Department of Personal Data Protection Malaysia (JPDP).

10. Third-Party Links

Our website may contain links to external sites, including map services and resource pages. We are not responsible for the privacy practices of those sites and recommend that you review their policies independently.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted information through our website, please contact us and we will remove it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised date at the top. Continued use of our website or services after any change constitutes acceptance of the updated policy.

13. Contact

For questions or requests relating to this Privacy Policy or the personal data we hold, please contact us:

• Email: [email protected]
• Address: No. 27A, Jalan Tun H S Lee, 50000 Kuala Lumpur, Malaysia
• Phone: +60 3 2078 4416